Communication & Client Management Certificate with
Co-op
- Achieve a recognized certificate in customer service
- Develop the necessary skills to thrive in the customer service industry
- Get hands-on experience in the field during a paid work placement.
- Gain access to Career Academy Canada - a free program to build your career readiness skills for success in the workplace
Get started with our Career College programs
Program Duration
32 Weeks
Equivalency
Certificate
Location
Vancouver
Learning Method
In-person
Get started on your customer service career path
What is the Communication & Client Management Certificate Program?
Get started on your customer service career path and develop the key skills required to deliver effective customer service to clients in a variety of industries. Our 48-week Communication and Client Management Diploma program will equip you with the fundamentals to provide excellent customer experiences through high-quality academic training and a paid work co-op. Once you graduate from our Communication and Client Management program, you will receive a post-secondary Diploma.
Communication and client management is the customer service field and prepares you to work in sales, hospitality, and other customer and information services industries.
Interested in a robust version of this program? Explore our Communication & Client Management Diploma program.
What Will Students Learn?
The Communication and Client Management (CCM) program is designed to provide graduates with the necessary knowledge and skills required to succeed in the Canadian customer service sector.
In addition to academic theory taught in-class (16 weeks), students will also complete a paid work co-op (16 weeks) to develop valuable real-world experience and hands-on skills.
Get certified for the customer service field in Canada
Learn from experts with extensive experience
Receive access to high-quality education
$48, 000 CAD
average annual salary
Customer Service Career Opportunities
Working in customer service gives you a variety of exciting fields to choose from – sales, hospitality, or other customer and information services industries.
Through our Communication & Client Management Diploma program, you will develop the necessary knowledge and transferable skills needed to succeed in these industries and get you started on a successful customer service career path.
Once you graduate from our Communication & Client Management Certificate program, some popular career path options include:
- Retail Sales Person
- Account Service Representative
- Help Desk Representative
- Call Centre Representative
- Cashier
- Receptionist
Program Courses
Our Communication and Client Management (CCM) Diploma program was specifically designed to meet industry demand and customer needs. Within the program, you will develop a thorough understanding of customer service best practices, effective communication skills, various sales techniques, relationship-building, data analysis and financial management.
Canadian Money Management
This course teaches the fundamentals of finance and money management to
ensure students have a better understanding of the role money has in building personal and corporate wealth.
Personal & Professional Development
This course covers applied communications techniques that will serve the
student in the process of securing employment and functioning within an
organization. The focus is on creating and delivering documents and verbal
presentations that effectively achieve the objective with target audiences from
the HR department of a prospective employer to the customer in a retail
environment to an organization’s corporate clients.
Sales & Negotiation
Customer service is, at its roots, a sales activity. This course teaches the fundamentals of sales, in particular the role of relationship selling within the context of delivering memorable and effective customer service
Effective Communication
Effective communication is an integral part of customer relations. This course
covers the principles of both formal and informal communication in the context
of building customer relationships.
Communication & Client Management (CCM) Certificate Program Start Dates
May 5
May 5
July 7
August 5
July 7
August 5
September 2
September 29
October 27
November 24
September 2
September 29
October 27
November 24
February 3
March 3
February 3
March 3
* The schedule is subject to change
The Best Location in Canada to Study Customer Service
Vancouver, British Columbia
Vancouver is renowned for its bustling tourism sector, thanks to its breathtaking landscapes, cultural diversity, and a plethora of local and international events.
With an estimated 11 million tourists visiting annually, Vancouver’s business and hospitality industries are continuously growing, which is the perfect scenario for a future customer service representative. Learn more about studying wtih us in Vancouver.
Before You Apply to the CCM Certificate Program
Program fees
The most accurate and updated information regarding program fees for our 32-week Communication & Client Management (CCM) Certificate program can be found on our program fees page.
There are a number of scholarships available for domestic and international students. Please read the full details found in the “I want to know about available scholarships” section.
Available scholarships
There are a number of scholarships available for students. Please contact your agent or local Oxford International representative for more information.
Accommodation
Through OICC Vancouver campus, we have three affordable accommodation options to choose from:
1. Fully-furnished aparments through GEC Living Student Residence.
2. Single standard and ensuite rooms through the YWCA Student Hotel.
3. Full-board, half-board, or roomstay with a local family through Homestay.
CCM class schedule
In-person classes are normally from 8:30-am – 4:30pm PST Monday to Friday. Online classes are available only for domestic students.
Admission Requirements for the CCM Certificate Program
Secondary School requirements
Applicants must provide proof of Secondary School education or equivalent through one of the following:
- Canadian Grade 12 Certificate, Diploma, or GED
- International Grade 12 or highe
Language requirements
English language proficiency is demonstrated through one of the following:
- IELTS minimum overall score of 5.5
- TOEFL IBT minimum overall score of 46
- CAEL minimum overall score of 40
- B2 First Exam (FCE) minimum overall score of 160 or “C”
- TOEIC minimum overall score of 785
- ELLT 5
- Completion of OIDI Pathway Level 5 from Oxford International
Alternatively, applicants who are able to demonstrate 2 years of consecutive full-time academic study where the lnguage of instruction was English are exempt from supplying an English proficiency exam for admission into the OICC Communication & Client Management Certificate program.
Applying to the Program
I'm ready to apply
I applied to the program
Well done! You’ve taken your first step towards a bright new future as a customer service professional.
Our Admissions team will review your application and any supporting documents. We know you’re eager to hear back from us and we’ll be in contact as soon as possible.
I received my conditional offer letter
Please read your conditional offer letter carefully and keep it safe! You’ll see the list of what you need to do to start your program at OICC Vancouver campus. Please remember that it is your responsibility to meet any requirements or conditions outlined in your conditional offer letter.
In the conditional offer letter, we outline the start date we’ve offered you, the fees you need to pay, and any additional conditions you are required to meet before you enroll.
For Domestic Students
You are now required to pay your $250 Application Fee. One you pay your Application Fee, your application and any required supporting documents will receive a final review. Once your documents are reviewed, you will be issued your official offer of admission and be permitted to enroll as a student in the OICC Communicationa nd Client Management program!
For International Studentsy
You are now required to pay your $350 CAD Application Fee. Please ensure you are prepared to meet all requirements listed in your conditional offer letter before paying the Application Fee as it is non-refundable. Once you pay your Application Fee, your application and any required supporting documents will receive a final review. Once your documents are reviewed, you will be required to pay your tuition deposit and will be issued your Letter of Acceptance (LoA) and Provincial Attestation Letter (PAL). These are required documents in order to apply for your visas.
Apply for the Study Permit visa within 10 weeks of receiving the LoA and PAL. You also need to apply for the Co-op visa at this time.
I received my study and co-op work permits
For International Students:
Congratulations! You are now ready to begin your journey to becoming a customer service professional.
Read your documents carefully because they will say when you are able to travel. Do not travel before this date because you may be turned away at the border and this could impact your ability to enter Canada later on. Do not book flights or make travel arrangements until you have received confirmation from OICC that you have been given a seat in the program. We will tell you if there is still space for the program start date you have selected.
It is important that you arrive in time for the start of your program. With such an intensive program, we do not allow students to start late. Late starters would miss valuable learning and experiences. If you think you will not be in Canada in time for your program start date, please notify OICC Vancouver campus immediately.
This program has been approved by the Private Training Institutions Branch (PTIB) of the Ministry of Post-Secondary Education and Future Skills.