Communication & Client Management Certificate

The program requires both academic study and practical training through a paid work placement. Applicants will need:

• A High School diploma or academic documents and translations that demonstrate an international grade 12 or higher or be of mature entry status (a person 19 years of age or older who has not graduated).
• Criminal Record Check (translated if necessary) and valid within 6 months.
• COVID vaccination status on file.
• Copy of passport.

If you are an International student applicant, you also require:

• A Study Permit visa and Co-op visa.
• Proof of English language proficiency (IELTS academic 4.5 with no band below 4.0 or equivalent).
• A Canadian Criminal Record Check with a Vulnerable Sector Search if you have been residing in Canada for more than 6 months.
• A Criminal Record Check from your home country if you are residing outside of Canada.

If you aren’t sure that your background is right for the program, we encourage you to chat with our Admissions team before submitting your application so that we can provide you with guidance.

The most accurate and updated information regarding program fees for our 32-week Communication & Client Management (CCM) Certificate program can be found on our program fees page.

There are a number of scholarships available for domestic and international students. Please read the full details found in the “I want to know about available scholarships” section.

Scholarships Available for Students

There are a number of scholarships available for students. Please contact your agent or local Oxford International representative for more information. 

Vancouver is a vibrant city with a variety of accommodation options.

With a large number of students, there’s a great choice of accommodations in Vancouver designed to fit the unique needs of students. But the large student population also means that the best accommodation can get booked fast. So it’s important to start looking at least two months in advance of a program start date.

Many students choose the college’s homestay program. This offers a room with a hosting family and meals. Full-board is available at $350/week and half-board is $336/week.

There is also GEC Living and the YWCA, which are student residences. Please contact us directly for more information.

Students wanting their own space, or who are bringing a family with them, could also look at furnished and unfurnished rental apartments, available at a range of prices. Typically, they might rent privately from well-known names such as Air B&B (Airbnb.ca) or Kijiji (kijiji.ca).

Getting your visa sorted is an important part of your journey to Vancouver. 

The Canadian Government sets the rules for visa applications, acceptance, and costs. Because you’ll need to be in Canada at the start of your program, you should apply for a visa to study as soon as you can. Your family will probably need tourist visas if they want to travel to Canada with you. 

Your visa determines when you can enter the country, how long you can stay after you graduate, and how many hours you can work while you are in Canada. To support your visa application, we will issue you a formal letter of admission and a Provincial Attestation Letter (PAL) showing that you intend to join our Communication & Client Management (CCM) Diploma program. Oxford International College Vancouver  is recognized as a Designated Learning Institute (DLI), and you may need to quote our DLI number of O19275179522 on your visa application. 

You should consult a qualified Canadian immigration consultant if you are not clear about what you must do when you apply for a visa. To assist you with this process, Oxford International has partnered with Encubate to provide visa and immigration support. Encubate offers expert visa and permit application support, along with complimentary immigration guidance, with a team of Regulated Immigration Consultants (RCICs). 

International students in Canada need a study permit to enroll in a program. 

You’ll need to have two permits for the Communication & Client Management Certificate program at Oxford International College Vancouver. A Study permit covers your academic learning, and you’ll also need a Co-op Work permit so that you can take part in the paid work placement that is embedded into your program. These permits are in addition to any travel visa that you may have applied for to enter Canada. 

You must apply for your Study permit and your Co-op Work permit using your letter of admission and Provincial Attestation Letter (PAL) before you leave your home country. Because you need to have both permits before your program starts, make sure that you are issued with both a Study permit and a Co-op Work permit when you enter Canada at the border.

Oxford International College Vancouver is recognised as a Designated Learning Institute (DLI), and you should quote our DLI number of O19275179522 when you apply for your permits.

In-person and online classes* (available for domestic students only) are normally from 8:30am – 4:30pm PST Monday to Friday.

English language proficiency is required and needs to be demonstrated through one of the following:

• Academic IELTS 4.5 (no band below 4.0)
• Oxford ELLT Level 4 overall (no band below 4)
• The Canadian Language Benchmarks Placement Test (CLBPT) 5-6
• TOEFL IBT 49
• PTE minimum score of 41 (no band below 40)
• TOEIC 341 – 530
• Cambridge PET – Merit
• Completion of Oxford International English Language program with a Level B1

Alternatively, applicants who are able to demonstrate 2 years of full-time academic study in the following countries where the language of instruction was English are exempt from supplying an English proficiency exam for admission into the Early Childhood Education Diploma program:

Antigua, Australia, Bahamas, Barbados, Belize, Bermuda, Botswana, Canada, England, Gambia, Ghana, Grand Cayman Islands, Grenada, Ireland, Jamaica, Kenya, Lesotho, Liberia, Malawi, New Zealand, Nigeria, Northern Marianas, Palau, Papua New Guinea, Scotland, Sierra Leone, South Africa, St Kitts, St Lucia, St Vincent & Grenadines, Swaziland, Tanzania, Trinidad and Tobago, Uganda, United Kingdom, United States, Virgin Islands, Wales, Zambia, Zimbabwe.

Applicants are required to provide academic documents that demonstrate one of the following:

• Canadian Grade 12 Certificate, Diploma, or GED
• International Grade 12 or higher with translations

Students may be exempt from providing academic documents if they are of mature entry status, meaning they are 19 years of age or older who has not graduated.

Applicants should be at least 19 years of age to apply to the program.

Additional requirements:

• Criminal Record Check (translated if necessary) and valid within 6 months 
• COVID vaccination status on file
• Copy of your passport 

For International applicants:

• Study Permit visa and Co-op visa 
• Canadian Criminal Record Check with a Vulnerable Sector Search if you have been residing in Canada for more than 6 months
• Criminal Record Check / Police Clearance Certificate from your home country if you are residing outside of Canada  
• A Vulnerable Sector Search once you enter in Canada

Well done! You’ve taken your first step towards a bright new future to work in the customer service industry! 

We’ll now look through your application and any supporting documents. We know that you are eager to hear back from us, so we’ll do this as quickly as we can. We need to make sure that we only make conditional offers to the right applicants because we want every student who starts to get the best from their program. 

We aim to let you know if you have been successful within seven days of receiving your application. 

Read your conditional offer letter carefully – and keep it safe! You’ll see what you need to do to start your program in Vancouver. Please remember that it is your responsibility to meet any requirements or conditions shown in your conditional offer letter. 

We’ve tried to be clear about the start date that we’ve offered to you, what fees you need to pay, and any additional conditions that you need to meet before you enroll. But if we haven’t been clear enough, or you don’t think that you’ll be able to meet the deadlines, get in touch with us. We’ll always try to help. 

We now need you to pay your Application Fee. Please check the program fees page for details on the cost. Make sure that you are prepared to meet all the requirements shown in your conditional offer letter before you pay your Application Fee.

It’s official – you’re in! As an International student, your letter of admission confirms that we will sponsor you as a student for the Communication and Client Management Certificate program in Vancouver, British Columbia.  

Now it’s time to organize your study permit visa. You’ll need to send a copy of your letter of admission and Provincial Attestation Letter (PAL) when you submit your visa application, and the Canadian Government will ask you to pay an application fee.  

Don’t wait to make your visa application – do it as soon as possible – and use the Student Direct Stream if you can to submit your application. Government processing times can vary, and you cannot enter Canada until you have been granted a study permit visa. If you apply too late, you could miss the start of your program and if that happens, you will need to submit a new visa application.  

We have no influence over the visa process, application costs, or even if a visa is granted. These are all managed by the visa authorities as part of the Government of Canada. It’s important that you show the Canadian Government that you are intending to come into Canada to study, that you have enough money to support yourself, and that you could return to your home country when you graduate if asked to do so. 

At last! You are now ready to start your program. 

Read your documents carefully because they will say when you are able to travel. Do not travel before this date because you may be turned back at the border, and this could affect your ability to enter Canada later. Do not book your flights or make travel arrangements until you have received confirmation from Oxford International College Vancouver that you have been given a seat in the program. Oxford International College Vancouver will confirm if there is still space for the program start date you have selected. 

It’s important that you arrive in time for the start of your program. With such an intensive program, we do not allow students to start late. Late starters would miss valuable learning and not get the best from their time during the Communication and Client Management Certificate program. If you think that you will not be in Canada in time for the start of your program, let us know immediately.